1. Introduction
Welcome to Fitlife Traders Pvt. Ltd. (“we”, “us”, or “our”).
By accessing or using our website (www.fitlifetraders.com) and purchasing any products or services from us, you agree to comply with and be bound by these Terms and Conditions.
If you do not agree with any part of these terms, please do not use our website or make any purchase.
These Terms apply to all visitors, customers, and users of our platform.
2. Use of Website
By using our website, you agree to:
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Use it only for lawful purposes.
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Provide accurate personal and delivery information.
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Not engage in any activity that disrupts or damages the website or its security.
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Not attempt to collect or misuse data from the website.
We reserve the right to restrict access, suspend accounts, or refuse service to anyone found violating our terms.
3. Product Information
We aim to display accurate descriptions, images, and prices for all healthcare and fitness products listed on our website.
However, product availability, specifications, or pricing may change without prior notice.
Please note:
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Product colors or packaging may differ slightly from images due to lighting or supplier updates.
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Some medical devices or healthcare items may require consultation or prescription before use.
Fitlife Traders is not liable for misuse or self-diagnosis based on product descriptions.
4. Orders and Payments
When placing an order:
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You agree to provide correct billing, shipping, and contact details.
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Orders are confirmed only after full payment or verified Cash on Delivery request.
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We reserve the right to refuse or cancel any order if payment is incomplete, product is unavailable, or incorrect pricing occurs.
Accepted Payment Methods:
Debit/Credit Card, eSewa, Khalti, Bank Transfer, or Cash on Delivery (where available).
All transactions are processed securely through trusted Nepali payment gateways.
5. Shipping and Delivery
We deliver products across Nepal.
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Kathmandu Valley: Usually within 1–3 working days.
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Outside Kathmandu: 3–7 working days (depending on courier and location).
Delivery timelines are estimates and may vary due to external factors (e.g., weather, strikes, or public holidays).
Fitlife Traders is not liable for delays caused by courier partners or unforeseen circumstances.
6. Return and Refund Policy
We want our customers to be fully satisfied with their purchase.
You can request a return, exchange, or refund if:
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You received the wrong or damaged item.
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The product is defective or malfunctioning.
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The request is made within 3–7 working days of delivery.
Non-Returnable Products:
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Opened or used healthcare items (e.g., thermometers, glucometers, masks, oximeters, hygiene or wellness products).
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Products damaged due to misuse or negligence.
Approved returns will be processed after inspection. Refunds may take 5–10 business days depending on payment method.
For more details, visit our Return Policy page.
7. Warranty and After-Sales Support
Certain products may come with manufacturer warranties.
Warranty terms vary by brand and product type.
Please check the warranty card or product page for details.
We offer guidance and assistance for warranty claims where applicable.
8. Health Disclaimer
All products and content on our website are provided for informational purposes only.
They are not substitutes for professional medical advice, diagnosis, or treatment.
Always consult a qualified healthcare provider before using any medical or health-related device.
Fitlife Traders is not responsible for adverse effects, misuse, or inaccurate self-diagnosis.
9. Privacy Policy
Your personal information (e.g., name, phone number, address, payment details) is collected and processed in accordance with our Privacy Policy.
We do not share or sell your data to unauthorized third parties.
By using our site, you consent to our data handling practices.
10. Limitation of Liability
Fitlife Traders Pvt. Ltd. will not be liable for:
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Any indirect, incidental, or consequential damages arising from product use or website access.
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Delays in delivery, system errors, or third-party service failures.
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Misuse or unauthorized modification of any product purchased from us.
Our total liability shall not exceed the purchase price of the product in question.
11. Intellectual Property Rights
All website content, including text, images, logos, product designs, and graphics, is the property of Fitlife Traders Pvt. Ltd. and protected by Nepali copyright laws.
You may not reproduce, modify, distribute, or republish any part of our site without prior written permission.
12. External Links
Our website may include links to third-party sites for information or convenience.
We are not responsible for the content, reliability, or data practices of these external sites.
13. Changes to Terms
We may update or modify these Terms & Conditions at any time without prior notice.
Changes will take effect immediately upon posting to our website.
We encourage you to review this page periodically for updates.